PRIVACY POLICY

This Privacy Policy is an integral part of the Legal Notice and the Conditions of Sale. The access and navigation on the site, or the use of its services, imply the acceptance of the Legal Notice. Please, we recommend that you read our legal terms carefully.

In this Privacy Policy we inform you about:

- _cc781905 -5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde -3194-bb3b-136bad5cf58d_ Who is responsible for the processing of your data?

- _cc781905 -5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde -3194-bb3b-136bad5cf58d_ Who can provide us with data?

- _cc781905 -5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde -3194-bb3b-136bad5cf58d_ What data do we collect?

- _cc781905 -5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde -3194-bb3b-136bad5cf58d_ How is the information used?

_cc781905- 5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde- 3194-bb3b-136bad5cf58d_ - Registered user registration data processing.

_cc781905- 5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde- 3194-bb3b-136bad5cf58d_ - Data processing for purchase processes.

_cc781905- 5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde- 3194-bb3b-136bad5cf58d_ - Data processing for Clos Galena newsletters and communications.

_cc781905- 5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde- 3194-bb3b-136bad5cf58d_ - Data processing for communications from third-party companies.

_cc781905- 5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde- 3194-bb3b-136bad5cf58d_ - Data processing for profiling and marketing.

- _cc781905 -5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde -3194-bb3b-136bad5cf58d_ How and where is the information shared?

- _cc781905 -5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde -3194-bb3b-136bad5cf58d_ Security of your data

- _cc781905 -5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde -3194-bb3b-136bad5cf58d_ IP addresses

- _cc781905 -5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde -3194-bb3b-136bad5cf58d_ Your Rights and access to information

- _cc781905 -5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde -3194-bb3b-136bad5cf58d_ Privacy Officer

- _cc781905 -5cde-3194-bb3b-136bad5cf58d_ _cc781905-5cde -3194-bb3b-136bad5cf58d_ Changes in the Privacy Policy

Who is responsible for data processing?

All data provided by Users en www.closgalena.com will be incorporated and processed, both through telematic, computer and non-automated means, being responsible for said files :

DOMINI DE LA CARTOIXA, SL

CAMÍ DE LA SOLANA, S/N

43736 EL MOLAR

CIF: B43615137

TARRAGONA

e-mail:CLOSGALENA@CLOSGALENA.COM

M.: +34 607 421 822

Who can provide us with data?

User access to the portal and participation in the sale of the products offered through the website may involve the processing of personal data. For DOMINI DE LA CARTOIXA, SL, compliance with the regulations on the protection of personal data and on services of the information society and electronic commerce is of great importance.

By accessing our page, you declare that you are of legal age in accordance with your national law and that all the data you provide us, whether they are mandatory to provide you with the service or information or additional data that completes your information and request, are true and correct, that is, they respond to your real situation. These data are provided to us voluntarily. For certain data processing, we will ask you to grant us your consent through the acceptance of the Privacy Policy (and you give us your consent so that we can process them, both computer and non-automated, for specific and legitimate purposes of DOMINI DE LA CARTOIXA, SL, not being used for incompatible or unauthorized purposes) and the activation of the authorization boxes for other purposes.

Any person who makes or has made a purchase at WWW.CLOSGALENA.COM, through this website, has the status of member/customer.

What data do we collect?

When you register as a registered user at WWW.CLOSGALENA.COM, send an information query or contact us by email or by phone, we may request that you provide us with a series of personal data and information such as your name , surname, address, email, telephone contact. These data that we request, and that are processed by DOMINI DE LA CARTOIXA, SL

Commercial communications will be sent through a specific tool that will include links and tiny, transparent images that will be associated with your email address. In this way, when one of these images is downloaded or the links contained in the email are accessed, CLOS GALENA can know for statistical purposes if the email has been opened or if a link has been accessed from said email. You can prevent these uses by configuring your manager or email program to prevent the automated download of images, as well as not accessing the links included in the emails you receive.

For product purchase processes in our store, you must either prove yourself as a registered user or make a purchase without being registered. In both cases, a series of personal data will be requested, such as name, surname, address, telephone number, delivery address, bank/credit card details, among others; In addition, we may request other information from you if the recipient of the product is a person other than the person placing the order. In these cases, you have the consent of this person to provide us with the data to deliver the order to your address.

How is the information and data you provide us used?

CLOS GALENA will use the information you provide us for the following purposes:

Treatment of registered user registration data.

We will treat your data for registration as a registered user on our page, access to the private area, management of communications in relation to the status of registered user (notifications, notices, information, communications, among others), for the management and maintenance of the account registered user.

The basis that legitimizes this treatment is your consent to register as a registered user. Your data will be kept, once your voluntary withdrawal has been produced, duly blocked for a period of 2 years, being subsequently eliminated.

Data processing for purchasing processes.

We will treat your data for the management, processing, collection-payment management, delivery and return management and claims of the orders that you formalize and contract through our store and by telephone; also for compliance with our legal obligations (fiscal, accounting and consumer).

The legitimizing basis of both treatments is the execution of the contract and the need to process your data to comply with contractual obligations derived from distance selling. Your data will be kept, duly blocked, for a minimum period of 6 years after the end of the delivery of the product and the legal withdrawal period.

Data processing for newsletters and communications from CLOS GALENA

We will treat your data, to send you newsletter and electronic communications from CLOS GALENA relative to our products and services (wine, gastronomy and wine tourism), as well as other news related to the world of wine.

The basis that legitimizes the treatment will be:

a) The legitimate interest of CLOS GALENA, as well as the existence of a prior contractual or similar relationship, provided that you have a user account

b) Your consent, in case you do not have a user account and you have given it to us through any of the forms in which it is requested.

You can unsubscribe at any time by following the instructions that appear at the end of all our emails or by writing to the email address closgalena@closgalena.com. We will keep your data until you exercise your right of opposition.

Data processing for profiling and marketing.

We will treat your data, for the purposes of study and analysis of profiles, behavior and consumer preferences, use and browsing the page, purchase history, in order to improve the services offered by CLOS GALENA and offer you personalized offers.

The basis that legitimizes the treatment is the legitimate interest of CLOS GALENA; At any time you can exercise your right to oppose by communicating it in writing to the address closgalena@closgalena.com. We will keep your data until you exercise your right of opposition.

How and where is the information shared?

CLOS GALENA informs you, expressly, that in the cases in which you contract or formalize an order, we will proceed to transfer your data to the Public Bodies and Administrations with competence in the matter in accordance with current legal regulations.

Hiring activities and experiences related to wine tourism

The reservation and contracting of the activities related to wine tourism offered by CLOS GALENA, may imply the necessary communication of your personal data to the collaborating entities for the provision of the service, such as companies in the sector of organization of trips and events, training, transport, wineries, tourism establishments, restaurants and hotels, or any other sector related to the activity or service that is contracted.

Security of your data

CLOS GALENA places great importance on the security of all personally identifiable information. In the event that the registration implies the assignment of a password to the User, the User undertakes to use it carefully and to keep it secret. Users are responsible for the confidentiality of passwords and other identifiers that DOMINI DE LA CARTOIXA, SL provides them, and undertake not to assign them or allow their use to third parties, either permanently or temporarily. The User will be responsible for the illegal use of the services of this website by a third party through a password due to its non-diligent use or its loss by the User.

The User must notify DOMINI DE LA CARTOIXA, SL immediately of any circumstance that may lead to the improper use of passwords and other indicators, such as theft or loss. As long as this communication does not take place, DOMINI DE LA CARTOIXA, SL will be exempt from any liability that may arise from the misuse of such passwords by unauthorized third parties.

Unfortunately, the transmission of information over the Internet is not completely secure; For this reason, we make efforts and allocate resources to improve our page every day and that the functionalities that we make available to you are more secure.

Once we have received your information, we have implemented security measures to guarantee access, confidentiality, integrity and prevent any loss, misuse and/or alteration of customer data under our control. For example, our security and privacy policies are regularly reviewed and enhanced as necessary, and only authorized personnel have access to user information.

IP addresses

We may collect information about your computer, including your IP address, operating system, and browser type, for system administration and to provide you with information more personalized to your endpoint. This is statistical data about the browsing actions and patterns of our users, and does not identify any person.

Your rights and access to information

In accordance with current community regulations (EU Regulation 679/2016, of April 27) you have the possibility of exercising the following very personal rights, reliably proving your identity, either through electronic means (in the case of newsletters, communications and emails) or through written communication addressed to our Privacy Officer.

Your rights are the following:

Right of access to the information that we have regarding your person, specifying the purposes of the treatment that we carry out and the communications that we have made to third-party administrations and companies, either because they are authorized by law or because they are necessary for the provision of the service that You have requested us, either by giving your prior consent.
Right to rectify your data, by which we will update and update the information and data that we have according to the information you provide us.
Right to delete your data, once the legal retention periods established by the applicable regulations have expired.
Right to oppose us to carry out any data processing activity, through the revocation of your authorization/consent.
Right to limit the processing of your data, such as in the event that you file a claim or want us to keep your data for a longer period, avoiding its deletion.
Right to the portability of your data, for which we will provide you in a common reading file format with those data that you have provided us at the time of your registration as a user.

You can exercise your rights by accessing your profile on our platform, your privacy preferences center, or by sending an email to closgalena@closgalena.com, clearly indicating which right you wish to exercise.

In addition, we inform you that you can always go to the Spanish Data Protection Control Authority (Spanish Data Protection Agency, www.aepd.es) to request guardianship or file a claim in relation to the processing of personal data.

Our WWW.CLOSGALENA.COM page may contain links to and from other web pages, either from our partners, associates, associated companies, among others. If you access these pages, keep in mind that they may request personal data or information. Therefore, we inform you that when you visit these pages you must visit their privacy policies.

Privacy Officer

At any time you can request, completely free of charge, either by letter or by email, the exercise of your rights, and you must include a photocopy of your DNI/NIE/Passport with your request, since it is a very personal right.