Object of the Contract

The purpose of these Conditions is to regulate the access and acquisition regime of the products provided by DOMINI DE LA CARTOIXA, SL , to the User through its Web page, constituting the legal framework that develops the contractual relationship. The products and contents will be those available to the User on the following website owned by DOMINI DE LA CARTOIXA, SL: https://www.closgalena.com

For any claim you can contact

DOMINI DE LA CARTOIXA, SL

CAMÍ DE LA SOLANA, S/N

43736 EL MOLAR

CIF: B43615137

TARRAGONA

e-mail:CLOSGALENA@CLOSGALENA.COM

M.: +34 607 421 822

Acceptance and Availability

These Conditions regulate the legal relationship derived from the contracting processes formalized by Users through the website de DOMINI DE LA CARTOIXA, SL Users expressly accept the full and unreserved adherence to these provisions, in the version published by DOMINI DE LA CARTOIXA, SL at the time the User contracts the product and/or content in which he is interested. Therefore, the User undertakes to carefully read the contracting conditions, each time he proceeds to contract a product, since they may have been modified since the last time he accessed.

By accepting these General Contract Conditions, the User declares:

That is a person with ability to hire.
That you have read and accept these general contracting conditions.

The User will always and in any case have access, prior to the start of the product contracting procedure, to the contracting conditions, which may be stored and/or reproduced on a durable medium.

Modification of the Contract Conditions

DOMINI DE LA CARTOIXA, SL may modify these stipulations whenever there is sufficient cause or reason for it. It is understood that there is sufficient cause or reason for the modification, including but not limited to, when the purpose is:

Expand the range or number of products that are made available to Users or improve existing ones.
Modify, replace or update the prices of the products offered through the website.

Way to pay

The prices and rates applicable to the contracting by the user of the services will be those that appear on the website owned by DOMINI DE LA CARTOIXA, SL : https://www.closgalena.com, at the moment in which the user accesses the specific service, and proceeds to start the contracting process.

DOMINI DE LA CARTOIXA, SL reserves the right to modify the prices of the products published on the web page mentioned above, when it deems appropriate and making it visible on the web page.

Prices and Taxes applied

The applicable prices are those that appear on the Web at the time the customer places their order.

The price of the products that appear on the Web includes the corresponding Value Added Tax (VAT) depending on the product.

Shipping way

delivery zone
DOMINI DE LA CARTOIXA, SL will make the delivery by means of a courier service within a maximum period of 3 to 5 days in the Peninsula from the acceptance of payment by the corresponding bank. The merchandise package will be delivered to the address indicated by the customer.
CLOS GALENA guarantees the shipment within the periods and areas indicated above of all the products we have in stock for all orders that are received at our offices before 2:00 p.m., once payment is authorized. Orders received on Saturdays, Sundays and holidays will be considered received on the first business day after the same.
Shipping costs
A surcharge will be applied to each order for transportation costs regardless of the number of packages.

Peninsula: TRANSPORT COST: More than €100 Free - DELIVERY TIME: 3 to 5 days.
Peninsula: TRANSPORTATION COST: Average less than €100: €10 - DELIVERY TIME: 3 to 5 days.

Forms of Payment

cards

VISA
MasterCard
PayPal

An automatic charge will be made to your card, at the time you process the order. This operation will be carried out through a secure CLOS GALENA server, who guarantees the confidentiality of the data provided by the client through encryption, avoiding its communication to third parties outside the legal relationship, in accordance with the provisions of Law 15/99 of Personal data protection. The company may request additional data from the customer to verify that the purchase has been made by the cardholder.

Terms of sale

The prices and texts published on the page https://www.closgalena.com are subject to change without notice, including technical specifications. It is the customer's obligation to check the merchandise delivered.

In the event of product defect changes, CLOS GALENA will withdraw said product and exchange it for another in perfect condition or refund the amount.

DOMINI DE LA CARTOIXA, SL will also assume the cost of shipping the new product.

The risk of loss or damage to the merchandise is transferred to the customer from the moment the delivery takes place at the customer's address.

DOMINI DE LA CARTOIXA, SL is not responsible under any circumstances for damages caused by misuse of merchandise.

The User will be guided in the procedure that must be followed for the conclusion of the contract, as well as for the identification and correction of the data that he has provided for the conclusion of the contract through the forms created for this purpose.

DOMINI DE LA CARTOIXA, SL no will file the electronic document in which each contract is formalized. On the contrary, the User accepts these General Conditions of Sale, which will remain accessible from the Web page.

The contract is formalized in Spanish, in accordance with these Conditions.

The offers will be valid for the period specified in each case on the website. In the event that stocks run out before the end date of the offer, a product of equivalent quality and price may be supplied, by mutual agreement with the User.

The User may consult the essential characteristics of each product through its description on the Web page.

Online Dispute Resolution Platform: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/, through which claims for contracts made online can be processed.

Guarantee

You have the full guarantee of DOMINI DE LA CARTOIXA, SL, which will immediately and automatically change or reimburse any order that is not to your satisfaction.

Personal data protection

The access of the Users to the portal and the purchase of the products offered through the Web page implies the processing of personal data. For DOMINI DE LA CARTOIXA, SL, compliance with the regulations on the protection of personal data and on services of the information society and electronic commerce is of great importance.

Generally, people who use the website do so without having to provide any personal data. However, to access the services, Users, in certain cases, must provide certain personal data. DOMINI DE LA CARTOIXA, SL, guarantees the confidentiality of the personal data provided by users. Users, as established in the regulations on Protection of Personal Data, and on Services of the Information Society and de Electronic Commerce

DOMINI DE LA CARTOIXA, SL complies with current legislation on data protection, having adopted the necessary administrative and technical procedures to guarantee the security of the personal data we collect.

In this sense, the User is informed and gives his consent for the incorporation of his data into the automated files owned by DOMINI DE LA CARTOIXA, SL domiciled at C/ Camí de la Solana, S/N 43736 El Molar Tarragona_cc781905-5cde- 3194-bb3b-136bad5cf58d_ duly registered with the General Registry for the Protection of Personal Data, and for the automated processing of your data, as a result of the consultation, request or contracting of any service, or of any transaction or operation carried out, for the purpose to access the information and services provided by DOMINI DE LA CARTOIXA, SL through the website, and where appropriate to maintain the contractual relationship, as well as well as for the sending of offers or advertising and promotional communications.

The User declares that all the data provided by him is true and correct, and undertakes to notify a DOMINI DE LA CARTOIXA, SL of any changes that may occur therein. The User has the right to oppose the processing of any of their data that is not essential for the conclusion of the contract and its use for any purpose other than maintaining their contractual relationship.

The privacy policy of DOMINI DE LA CARTOIXA, SL guarantees the User in any case the possibility of exercising their right of access, rectification, cancellation and opposition of their data, notifying it to DOMINI DE LA CARTOIXA, SL sending an email to the email address closgalena@closgalena.com

Likewise, and in compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce, DOMINI DE LA CARTOIXA, SL exclusively will send offers or advertising communications and promotional electronically to your email address or through other equivalent electronic means of communication, to those Users who have expressly granted their consent.

DOMINI DE LA CARTOIXA, SL informs the User that they may unsubscribe from this type of communication, following the instructions that appear at the end of all our emails or communicating it in writing to the email address_cc781905- 5cde-3194-bb3b-136bad5cf58d_closgalena@closgalena.com

Rights and Obligations of the Parties

Obligations of DOMINI DE LA CARTOIXA, SL
DOMINI DE LA CARTOIXA, SL, undertakes to comply with the following contractual obligations derived from the commercial relationship with the User as a result of contracting the services by the User:
Provide the User with the maximum guarantees, the service requested by the latter in accordance with the provisions of the contracting conditions, without failing in good contractual faith.
Expressly inform the User of the existence of these conditions prior to the start of the contracting procedure.
Inform the User prior to contracting and in a concrete, clear, precise and unequivocal manner, of the specific characteristics of the requested services, such as their price and applicable taxes.
Make available to the User a copy of the text of the general conditions.
User Obligations
For his part, the User agrees to:
Carry out full compliance with the provisions of these conditions of the services provided by DOMINI DE LA CARTOIXA, SL Complete the registration forms prior to the start of the contracting procedure with accurate and current information.
Correctly provide the bank details requested by DOMINI DE LA CARTOIXA, SL Pay the price of the products purchased, without the presentation of a claim exempting you from this obligation .
User rights:
All the information provided to the client will be binding on the offeror in the terms established by current legislation. Every user has the right to have the goods purchased be of the category and legal requirements contracted or of that quality that is directly proportional to the category of the establishment.

The User undertakes and guarantees to use the website in accordance with the provisions established in the general contracting conditions, the provisions of the applicable regulations, as well as those related to morality and good customs.

By accepting these provisions, the user agrees to use this website and the products made available on it, in the manner and manner established therein. Being obliged not to use this website and its products for illegal purposes and/or contrary to the purposes established in this legal notice, which could be harmful to the rights and/or interests of third parties or that in any way could damage this website or prevent its proper functioning or the products that are offered or offered in the future.

In the same way, the User will refrain from obtaining the contents provided on the web by illegal, fraudulent, stolen or plagiarized means, in accordance with the provisions of the Penal Code and the applicable regulations.

DOMINI DE LA CARTOIXA, SL reserves the right not to grant access to the website, without prior notice, to any User who contravenes the provisions of these general contracting conditions.

For his part, the User undertakes not to make illegal use of the contents of the website, or that may harm DOMINI DE LA CARTOIXA, SL Therefore, the User will refrain from non-limiting title, to modify, copy, distribute, publish, assign and/or sell any information or appearance concerning the website owned by DOMINI DE LA CARTOIXA, SL

Cookies and secure environment
Cookies are not currently used on the website.
DOMINI DE LA CARTOIXA, SL, through the website, uses state-of-the-art technology to guarantee the protection of information. DOMINI DE LA CARTOIXA, SL guarantees that the contracting of the products is carried out in a safe environment.
hyperlinks
DOMINI DE LA CARTOIXA, SL is not responsible for the web pages linked to it, and therefore cannot be held responsible for their content. The risks derived from the consultation of such web pages correspond exclusively to the users, who must be governed by the terms, conditions and legal notices of the same, of which DOMINI DE LA CARTOIXA, SL does not agree. makes responsible.
Intellectual and Industrial Property
© DOMINI DE LA CARTOIXA, SL is the owner of the Intellectual and Industrial Property rights of the elements that make up the design of the website, such as the brand, commercial name or distinctive sign. In particular and by way of non-limitation, the logos, color combinations, selection and form of presentation, the source code of the web page, the menus, the navigation buttons, the HTML code, are protected by copyright. Java applets, texts, images, graphics, as well as any other content on the website owned by DOMINI DE LA CARTOIXA, SL
The User undertakes to respect the intellectual and Industrial property rights of the website; therefore, the User will refrain from copying, reproducing, distributing, making available or publicly communicating the content of the web, without the express written authorization of DOMINI DE LA CARTOIXA, SL
Limitation of Liability
The User expressly exonerates a DOMINI DE LA CARTOIXA, SL from all responsibility for direct and indirect damages derived from possible errors on the web, as well as for the possible interruption, suspension, delay or anomaly in access to the same.
DOMINI DE LA CARTOIXA, SL undertakes to take the utmost care to preserve the website from any viruses, Trojan horses and other elements that could infringe or damage the User's or third-party's computer system. In any case, the User exonerates DOMINI DE LA CARTOIXA, SL from all responsibility for direct or indirect damage caused by the eventual existence of such harmful or malicious elements.

Validity Period of the Present Conditions

The validity period of these conditions will be the time they remain published on the Web page and will apply to the services purchased at the time these conditions were available.

In any case, DOMINI DE LA CARTOIXA, SL reserves the right to modify them unilaterally, without affecting the services previously contracted by users to the modification, except in those cases in which the user has changed or modified the contracted service, in which case the conditions in force at the time of the change and/or modification will apply.

Returns

If during the five days after receiving the order the customer wishes to return the product, we will take the necessary steps to process the return under the following conditions:

The products must be returned in their original packaging and condition. The client will have five days naturales from the receipt of the order to terminate the contract without incurring any penalty.
Defective or damaged products. If the customer detects that the product received is defective or deteriorated, they must contact DOMINI DE LA CARTOIXA, SL within five business days after receiving the order, to take the necessary steps to replace it with a new one in perfect condition. and without any additional charge.

If the product is not available, CLOS GALENA will proceed to refund the amount that the customer has paid, including shipping costs, according to the payment method used in the purchase.

cancellations

Cancellations will be accepted in orders that have not been sent to the address indicated by the client. If the merchandise has been sent, the shipping and collection costs of the merchandise will be paid by the Client, and the amount of the order will be paid.

The company accepts the cancellation of orders, either through its website or through any of the means made available to Users.

Nullity and Ineffectiveness of the Clauses

If any clause included in these conditions were declared totally or partially null or ineffective, such nullity will affect only said provision or the part of it that is null or ineffective, subsisting in all other conditions.

Fueros

Any litigious issue that concerns the services provided, will be resolved through consumer arbitration courts, mediators or similar to which DOMINI DE LA CARTOIXA, SL is attached at the time of the dispute. , as well as the corresponding courts and tribunals in accordance with Spanish legislation.

SHOP POLICY

GENERAL CONDITIONS OF SALE